Order processing
We process orders within 1-3 business days of payment. Orders placed on weekends or holidays begin processing the next business day.
Estimated delivery times
Delivery estimates below are counted in business days after processing is complete.
- United States: 10-20 business days
- Canada: 12-25 business days
- All other countries: 14-30 business days
These are estimates, not guarantees. Carrier backlogs, customs inspections, and severe weather can extend them. We have deliberately set these windows wide rather than optimistic, because we would rather beat an honest estimate than miss a flattering one.
Where we ship from
Some of our products ship directly from our manufacturing partners overseas. That is how we keep prices where they are, and it means delivery takes longer than a domestic warehouse would. We would rather tell you that before you pay than surprise you afterward.
Shipping costs
Shipping is calculated at checkout based on your delivery address. You will see the exact cost before you complete your order.
Tracking
You will receive a tracking number by email once your order ships. Tracking can take a few days to show its first scan, which is normal. If tracking has not updated for 7 days, email us at kbmenterprises26@outlook.com and we will chase it down with the carrier.
Split shipments
If you order several items, they may arrive in separate packages on different days at no extra cost to you. Nothing is missing, the rest is on its way.
If your order is late
If we cannot ship your order within 30 days of purchase, we will email you. You can then choose to keep waiting or cancel for a full refund. That is your call, not ours, and we will not argue about it.
Lost or damaged orders
If your order arrives damaged, or does not arrive at all, email kbmenterprises26@outlook.com within 30 days of the estimated delivery date with your order number and photos if you have them. We will replace it or refund it.
Incorrect addresses
Please double-check your shipping address at checkout. If a package is returned to us because the address was incorrect or incomplete, we can reship it once you cover the return shipping cost.
Customs and import duties
Orders shipped outside the United States may be subject to import duties or taxes charged by your country. These are set by your customs authority and are the recipient's responsibility. We have no control over them and cannot predict the amount.
Questions
Email us at kbmenterprises26@outlook.com. A real person reads it.