Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays. If we are experiencing a high volume of orders, processing may be delayed by a few days. We'll notify you via email if there is a significant delay.
Shipping Rates & Delivery Estimates Shipping charges are calculated and displayed at checkout. We offer the following options:
- Standard Shipping (United States): 10–20 business days
- Canada: 12–25 business days
- International: 14–30 business days
Most items ship directly from our suppliers, which means delivery takes longer than domestic warehouse shipping. We would rather set an honest expectation than a fast one. If we are unable to ship your order within 30 days, we will email you. You may choose to wait or cancel for a full refund.
International Shipping
We ship to select international destinations. International orders may be
subject to import duties, taxes, and customs fees, which are the responsibility
of the recipient. These charges are not included in your order total and are not
refundable.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a
tracking number. Please allow 24–48 hours for tracking information to begin
updating.
Lost or Damaged Packages
If your order arrives damaged, contact us within 7 days of delivery at
kbmenterprises26@outlook.com with photos of the damage and we will make it
right. For packages marked delivered but not received, contact us and we will
help you file a claim with the carrier.
Contact Us
For shipping questions, email kbmenterprises26@outlook.com or use our contact
page.